FAQ - Erkul Endüstriyel Makine

FAQ

Frequently Asked Questions

01. What Information and Documents Should I Keep When I Purchase a Machine?

For future service needs, you should save the checklists, warranty agreements, books that came with the machine, the machine backup including the program and parameter settings, and the records and data sheets related to the ...
02. Are the Consumables Used in Erkul Machinery Products Safe for Employee’s Health?

Every day, thousands of our international customers utilize each of the equipment all of which have undergone rigorous testing in production by specialists in their respective fields. All materials utilized in the manufacturing step are ...
03. What Should I Do to Use My Machine Safely and Make It Last Longer?

You should acquire good usage training, and you should choose users who are trained in this subject, experienced, and capable of using your machine’s features. You should pay attention to your machine’s maintenance and cleaning; ...

01. Do You Have On-Site Technical Support Services?

With the understanding of on-site service, our technical service intervenes in errors and problems that may emerge with our company’s products.
02. Do You Have a Live Support Service?

If necessary, our live support line will call you, and the problems will be resolved immediately with the necessary referrals.
03. What is the Duration of Technical Service Support?

During the warranty period, our technical staff performs preventative maintenance on the equipment.

01. What Are the Shipping Costs?

Shipping costs vary depending on the agreements we have with cargo firms and warehouses.
02. How Long Will It Take for My Order to Arrive?

We deliver all of your orders as soon as possible via the contracted cargo company and warehouses. We make certain that orders made on the same day reach our customers the next day.
03. How can I find out the status of the products I ordered?

The status (payment is expected, the product is being prepared, dispatched, etc.) of the products you ordered is provided to your e-mail address.

01. Where and How Can I Purchase Erkul Machinery Products?

If you are interested in purchasing a product, please contact us via our website www.erkul.com, phone number +90 232 257 65 10, or e-mail address info@erkul.com.tr. After evaluating the best product options for your sector, ...
02. How can I get my money back after canceling my order?

You will be informed about the refund processes after canceling your orders by contacting us at +90 232 257 65 10 or info@erkul.com.tr.
03. I Have More Payment Questions; Whom Can I Contact?

You can contact us by phone at +90 232 257 65 10 or by email at info@erkul.com.tr with any questions.