Technical Service

Let Us Know Any Error You Experienced

Let Us Know Any Error You Experienced

The technical service team at our organization is comprised of specialists. With the understanding of on-site service, our technical service intervenes in any errors or problems that might relate to the products our company sells. If necessary, errors are immediately fixed with referrals thanks to our Live Support line. Throughout the warranty period, our technical service does preventative maintenance to the equipment. Regarding gadgets whose warranty terms have passed, our company executes technical service maintenance and repair contracts with our customers. Machine service durations and performance levels are increased to their utmost level by maintenance and repair services of a protective quality. Periodically for predefined lengths of time, our technical staff performs maintenance and repair services at the location where the product is used for the customers who have signed a maintenance and repair contract.

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FAQ

01. What Information and Documents Should I Keep When I Purchase a Machine?

For future service needs, you should save the checklists, warranty agreements, books that came with the machine, the machine backup including the program and parameter settings, and the records and data sheets related to the ...
02. Are the Consumables Used in Erkul Machinery Products Safe for Employee’s Health?

Every day, thousands of our international customers utilize each of the equipment all of which have undergone rigorous testing in production by specialists in their respective fields. All materials utilized in the manufacturing step are ...
03. What Should I Do to Use My Machine Safely and Make It Last Longer?

You should acquire good usage training, and you should choose users who are trained in this subject, experienced, and capable of using your machine’s features. You should pay attention to your machine’s maintenance and cleaning; ...

01. Do You Have On-Site Technical Support Services?

With the understanding of on-site service, our technical service intervenes in errors and problems that may emerge with our company’s products.
02. Do You Have a Live Support Service?

If necessary, our live support line will call you, and the problems will be resolved immediately with the necessary referrals.
03. What is the Duration of Technical Service Support?

During the warranty period, our technical staff performs preventative maintenance on the equipment.

01. Where and How Can I Purchase Erkul Machinery Products?

If you are interested in purchasing a product, please contact us via our website www.erkul.com, phone number +90 232 257 65 10, or e-mail address info@erkul.com.tr. After evaluating the best product options for your sector, ...
02. How can I get my money back after canceling my order?

You will be informed about the refund processes after canceling your orders by contacting us at +90 232 257 65 10 or info@erkul.com.tr.
03. I Have More Payment Questions; Whom Can I Contact?

You can contact us by phone at +90 232 257 65 10 or by email at info@erkul.com.tr with any questions.